CUSTOMER HELP

 

When placing an order on establishedstore.com, you automatically agree to the terms and conditions of the site. Please read carefully the terms below and contact us should you have any questions.

DISCLAIMER

All products on our site are subject to availability. In the unlikely event that a product is unavailable, you will be contacted and given the option of store credit, exchange or full refund.



DELIVERIES

WHERE DO YOU SHIP TO?

We deliver Australia-wide as well as internationally to most countries. International locations include:
 Canada, China, Japan, Middle East, New Zealand, Singapore, and
 USA.

DELIVERY TIMES

Goods are sent from Adelaide,South Australia everyday. This allows in most cases, overnight next-day delivery. In some situations delivery may take up to 3 days if shipping over a weekend domestically. Deliveries may require a signature and will generally be made between 7am-5pm.

International shipments require 5 - 10 working days to arrive.

DELIVERY COSTSWhen placing an order on establishedstore.com, you automatically agree to the terms and conditions of the site. Please read carefully the terms below and contact us should you have any questions.

DISCLAIMER

All products on our site are subject to availability. In the unlikely event that a product is unavailable, you will be contacted and given the option of store credit, exchange or full refund.



DELIVERIES

WHERE DO YOU SHIP TO?

We deliver Australia-wide as well as internationally to most countries. International locations include:
 Canada, China, Japan, Middle East, New Zealand, Singapore, and
 USA.

DELIVERY TIMES

Goods are sent from Adelaide,South Australia everyday. This allows in most cases, overnight next-day delivery. In some situations delivery may take up to 3 days if shipping over a weekend domestically. Deliveries may require a signature and will generally be made between 7am-5pm.

International shipments require 5 - 10 working days to arrive.

DELIVERY COSTS

Unless specified, the exact shipping fee for your selected destination will be displayed during the order checkout process, on or before order confirmation. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.

Our fees are based on the order subtotal:

Order subtotal: < $50 > $200 > $300 > $500
Australia FREE FREE FREE FREE
Rest of world FREE FREE FREE FREE

TRY IT ON' POLICY

Our 'Try It On' policy allows you to exeperiment with your choice of eyewear, and enjoy the option of a full refund or exchange should you find the item unsuitable. All refund and exchange requests must be made within 7 days from when you receive the order.

RETURNS

REFUND POLICY

Our customers are entitled to a refund or replacement if the item is faulty.

Our policy under these circumstances is that if you contact us within 7 days after receiving your order and your items are faulty and the defect was not pointed out to you before you purchased it; you will be entitled to a refund at the purchase price.

If you do not return the item within 7 days, you will not be entitled to a refund at the purchase price but you will be entitled to a replacement product of equal value. Refunds can only be credited using original method of payment.

Please send all items back to us 'as new' and with all packaging included to:
ESTABLISHED,
  2/226 Rossmoyne Street,Thornbury, VIC 3071, Australia.

Once your items have been received by our warehouse, please allow 7 working days for us to process your return. (Original delivery fees are non-refundable for international orders).

EXCHANGE POLICY

Should you find that your item does not fit or suit, we can allow exchanges for a different style (if available) or for another eyewear style of equal value. This is deemed applicable solely at the discretion solely of ESTABLISHED.

To exchange your item, in the above circumstance, please email us your order details and an accompanying note explaining which style you require in exchange.

Return your package to:
ESTABLISHED,
 2/226 Rossmoyne Street,Thornbury, VIC 3071.

Items exchanged are at your own expense however your replacement items are shipped to you at no extra cost.

‘CHANGE OF MIND’ POLICY

We understand how difficult is is to hand-pick frames for your face, so we allow for a 'change of mind' policy for any online purchase valid for 7 days after receiving your order.

FAQS

CAN I MAKE CHANGES TO MY ORDER ONCE PLACED?

Once your order has been submitted, it is possible for you to make amendments prior to dispatch. If you contact us by phone or email info@establishedstore.com we are still able to edit the order providing it hasn’t be shipped.

If you have already received a shipping notification via email, this means that your order has already left our warehouse and therefore cannot be changed. Please refer to our Returns Policy if you require further information. This also applies to order cancellations.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

When an order has been paid for in full, we will notify you by email to inform you that your item/s have been shipped.

WHAT SIZE AM I?

For your convenience, each eyewear style includes basic frame measurements.

WHAT CURRENCY WILL I BE CHARGED IN?

All transactions are charged in AUD (Australian dollars).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Paypal, Mastercard, VISA & AMEX.

HOW SECURE IS THIS WEBSITE?

We are a DigiCert Inc verified site and we promise that your information is secure.

We promise to protect your personal information. Any page at www.establishedstore.com that asks you for personal information is highly secure.

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